Tag: service-design
All the articles with the tag "service-design".
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Affordances and beyond: Shaping Mental Models in a Digital World
When trying to design better experiences, services or organisations, it’s important that designers and the people we work with understand…
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GenAI in CX: Choosing when and where to use GenAI
Generative AI is the hot topic of the moment and it’s being talked about everywhere. Customer experience in particular is a big area for…
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Paths to the future we want: Using Speculative Design and Future Cones to change paths
Recently, I’ve had multiple conversations about how designers can help people better consider the long-term impact of the decisions they’re…