Tag: service-design
All the articles with the tag "service-design".
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From passive maps to active models: introducing the Universal Service Graph
Something has been irritating me about org charts for years. They show you who manages who, and that’s it. But that’s not how organisations…
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Personas and Journeys in the age of AI
Like many industries, Service Design is having to rapidly evolve in the face of AI, both in the type of work that we do, and how we can use…
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Service Design Needs to Evolve. Here’s Where I Think It Should Go.
This post is about the future of Service Design, why I think the practice needs to evolve, and what we can practically do about it.
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Designing for Employee Experience vs. Customer Experience: Differences and Tips for Success
Through the lens of Service and Experience Design, designing for Employee Experience (EX) and Customer Experience (CX) may seem similar at…