Tag: systems-thinking
All the articles with the tag "systems-thinking".
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Service Design Needs to Evolve. Here’s Where I Think It Should Go.
This post is about the future of Service Design, why I think the practice needs to evolve, and what we can practically do about it.
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Affordances and beyond: Shaping Mental Models in a Digital World
When trying to design better experiences, services or organisations, it’s important that designers and the people we work with understand…